When designers center around the user, where do the needs and desires of the other actors in the system go? The lens of the user obscures the view of the ecosystems it affects.
’[…] The experience for a Sprig customer is super convenient, almost magical; the experience for a chef or courier…? We don’t know. We don’t get to know. We’re just here to press the button.’
For users, this is what it means to be at the center: to be unaware of anything outside it. User-Centric Design means obscuring more than it surfaces.— Kevin Slavin, Design as Participation. From the shiny new MIT Journal of Design and Science.